Refund Policy

If you are unhappy with your purchase for any reason, please let us know right away and we'll do our best to make things right.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

If you've purchased coffee brewing equipment, apparel, or other merchandise and it has arrived broken or otherwise in poor condition, please contact us right away to discuss best options.

We are unable to process any refunds for bags of coffee.

Incorrect Address

If a package is returned due to an incorrect address being entered in the order, you will be responsible for the full cost of shipping to re-send that package to an updated address. A link to payment for that shipping will be sent to your email. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to: orders@rubycoffeeroasters.com

Shipping
Please contact us at orders@rubyscoffeeroasters.com before shipping any items back. To return your product via USPS, you should mail your product to:

Attn: Returns

Ruby Coffee Roasters

PO BOX 122

NELSONVILLE, WI 54458

 

To return via FedEx or UPS, please ship to:

Attn: Returns

Ruby Coffee Roasters

9515 WATER STREET

NELSONVILLE, WI 54458

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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